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     All below policies will apply.

    Please be advised that we cannot accept returned Heelys if the included package of wheels has been opened.  We cannot accept returned Heelys Wheel or Plug Kits if the package has been opened.

    If you need to return your Heelys please ensure the following:

    • Heelys are returned with their original packaging, in resale condition
    • Heelys have not been worn
    • Heelys are returned with the unopened package of wheels
    • Heelys are returned with the Heel Plug Remover
    • Heelys are returned with all Heel Plugs
    • Return must include your receipt from www.heelysshoes.ca

     

    Please note that we will only accept returns within 30 days of purchase. 

     

    All returns must be authorized in advance by Heelyshoes.ca.  We do not issue exchanges. All merchandise must be returned and a new order be placed for the new style or size.  Heelysshoes.ca cannot issue returns for items that are purchased at other locations or websites.  Please note shipping costs are non-refundable.

     

    Return Process
    1. Please email heelys@forsythshirt.com the following information:

    • The full name of the person who placed the order on Heelysshoes.ca
    • Your telephone number with area code (in order to expedite your return, please include a valid telephone number so that we may quickly and easily contact you, if needed).
    • Your Heelys order number (this can be found in the confirmation e-mail sent to you at the time you placed the order)
    • Reason for return

     

    1.  We will respond within 1-3 business days (excluding holidays) with your Return Authorization. Only once you have received communication from our office should you proceed to the below step.

     

    1. Please mail your product, with proof of purchase, to:

    The John Forsyth Shirt Co Inc.
    8300 Parkhill Drive, Unit3,
    Milton, ON  L9T 5V7

     

    You will be responsible for paying for your own return shipping costs. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

     

     

    Refunds (if applicable)
    All credits will be issued once the product is received and inspected at the warehouse. If the product is deemed to be used or unsellable, Heelysshoes.ca reserves the right to deny the return request and refuse to issue the purchaser a credit.

    Once your return is received and inspected then a credit will automatically be applied to your credit card or original method of payment.

    Limited Warranty
    Products sold through Heelysshoes.ca are warranted against defects in materials and workmanship for 90 days from the date of receipt. Manufacturer’s defects will be determined by Heelys. Valid claims will receive a full refund. Improper fit is not valid criteria for warranty. Warranty is valid only with proof of purchase from Heelysshoes.ca online store. Misuse, abuse or alteration of product voids warranty. Heelys will not issue replacement product or credit for returned products that have experienced excessive wear or any type of abuse or mistreatments.

    To apply for a refund under the Limited Warranty, please email heelys@forsythshirt.com the following information and we will respond within 1-3 business days excluding holidays.

    • The full name of the person who placed the order on Heelysshoes.ca
    • Your telephone number with area code (in order to expedite your return, please include a valid telephone number so that we may quickly and easily contact you, if needed).
    • Your Heelys order number (this can be found in the confirmation e-mail sent to you at the time you placed the order)
    • A description and photos of the defect